Financial Products and Services Consumer Protection Act

The Financial Products and Services Consumer Protection Act aims to protect the interest of consumers of financial products and services by ensuring that mechanisms are in place to uphold transparency, sound market conduct, and effective handling of consumer disputes, with standards aligned with global best practices.

Sun Life's Consumer Assistance Management System (CAMS)

We aim to provide you with a bright experience. If you are not satisfied with our products, services, processes, or your overall experience, please let us know.

SLOCPI

Sun Life of Canada (Philippines), Inc. is a life insurance company operating in the Philippines and regulated by the Insurance Commission (IC).

SUNLINK Client Care Hotline:

(+632) 8849-9888 

PLDT Toll-free: 1-800-10-SUNLIFE (7865433) outside Metro Manila 

Business Hours: 8:00 AM - 5:00 PM, Mondays to Fridays 

Calls outside the Philippines may incur international call charges

 

Email: sunlink@sunlife.com

Sun Life website: Chat with us on www.sunlife.com.ph or fill out the form on the Contact Us page

Our social media page

 

Postal mail may be sent to the following address: 

Sun Life of Canada (Philippines), Inc. 

c/o Client Care 

2/F Sun Life Centre, 5th Avenue corner Rizal Drive 

Bonifacio Global City, Taguig City 1634 

 

Sun Life Client Service Centers: For a complete list of our CSC branches, please visit Where to Find Us.

You may contact the IC at: 

SLAMCI

Sun Life Asset Management Company, Inc. is an investment company operating in the Philippines. It offers mutual funds and is regulated by the Securities and Exchange Commission (SEC).

SUNLINK Client Care Hotline:

(+632) 8849-9888 

PLDT Toll-free: 1-800-10-SUNLIFE (7865433) outside Metro Manila 

Business Hours: 8:00 AM - 5:00 PM, Mondays to Fridays 

Calls outside the Philippines may incur international call charges

 

Email: sunlink@sunlife.com

Head Office: Visit us at Sun Life Centre, 5th Avenue corner Rizal Drive, BGC, Taguig City

You may contact SEC-Corporate Governance and Finance Department at:

Our Process

  1. Contact us through any of our CAMS channels above.
  2. Provide the nature of your concern.
  3. Receive our feedback in accordance to our standard procedures and turn around times. Processing time may vary depending on the type of concern.

 

Fair Treatment of Clients

At Sun Life, the needs of our Clients are at the core of everything we do. We’re committed to treating our Clients fairly. This means:

  • Our sales will be client-focused and will consider the Clients’ unique needs and circumstances.
  • Our advertising and product materials will be accurate and clear.
  • Our distributors will be competent, ethical and knowledgeable about our products and services.
  • Clients’ claims, inquiries and concerns will be handled promptly and with care.