Got questions about the My Sun Life PH app? Find quick answers to frequently asked questions about account registration, app features, and more.
Explore our app features to enhance your experience. Use biometrics for secure login or connect with your advisor for tailored support.
Need help with your account? Check out our step-by-step guides to recover your username, reset your password, or change your passcode.
About the app
The new My Sun Life PH is your go-to digital hub for managing your Sun Life policies, investments, and personal details—all in one place! Whether you’re checking your policy’s status, making payments, or updating your information, it’s all just a few taps or clicks away!
Retirement of old Sun Life Client Portal and Mobile App
We've rebuilt our platform to provide you with a faster and more secure digital experience. These upgrades enhance performance, reduce load times, and create a more seamless journey overall.
The old app will no longer be available starting April 30, 2026. After this date, you will not be able to log in or complete transactions using the old version.
Once you have successfully logged into the new app, please uninstall the old version. This helps free up storage space, avoid confusion from having both apps, and ensures you are always using the latest version of our services.
Account and migration
Existing clients do not need to set up a new profile. Simply download the new My Sun Life PH Client Portal and Mobile App and sign in using your existing email address or username (if you have one) and password.
Yes, your profile details and transaction history will automatically sync when you log in to the new app. To support our enhanced security and compliance standards, all users—including existing clients—will be asked to complete a quick identity verification.
You can reset your username or password by selecting “Forgot username or password?” on the new app’s login screen. A secure reset link will be sent to your registered email address.
Account verification
While the app is available for immediate use, completing a one‑time identity verification allows you to access the full range of account features. Verified users enjoy:
We prioritize your data and privacy through several layers of protection:
Troubleshooting and support
Your account remains secure. To continue accessing our digital services, please download and log in to the new My Sun Life PH mobile app.
Our support team is available Monday to Friday, from 8:00 AM to 5:00 PM, through the following channels:
Registration and login
Before you being your account registration as a new user or first-time login as an existing user of the My Sun Life PH Client Portal and Mobile App, please ensure you have:
Client Portal: Visit our homepage to access the My Sun Life PH Client Portal and log in.
Mobile App: Download the new My Sun Life PH from the App Store for iOS or Google Play Store for Android.
If you are a new Sun Life Client, here are your options for setting up your My Sun Life PH account:
Auto-registration email notification: If you received an email about auto-registration from <insert email sender>, simply click the secured link in the email, and you’ll be redirected to the new My Sun Life PH to complete your registration.
New account creation via website or app: If you’re signing up for the first time, visit the new My Sun Life PH client portal or download the My Sun Life PH mobile app, click "REGISTER" then follow these registration steps to set up your account.
1. Access the new My Sun Life PH.
Download the Mobile App or visit the Client Portal using the links above and click “Create an account”.
2. Account Information
Provide your Policy / Account / Plan Number and Date of Birth
a. Life Insurance: Use your Policy or Plan Number.
b. Mutual Funds: Use your Account Number.
3. Set up your account credentials.
Nominate a Username and Password
4. Verify your identity.
Upload a photo of your valid government-issued ID and a selfie to verify your identity.
Bright tip: Make sure the ID you upload matches the ID type you selected. Scanned copies of the valid ID will not be accepted. Please use your device’s camera. For the list of accepted government-issued IDs, click here.
5. Confirm your mobile number.
Input your mobile number, and tap "Yes, send OTP" for verification.
6. Enter your One-Time PIN code.
You will be receiving a SMS Notification from "OKTA" that contains your One-Time PIN code.
7. Set up your passcode.
Create your 6-digit passcode, and you’re done!
*Future mobile app logins can use Biometrics or Passcode.
If you are an existing client with an account from the previous version of the app, you can easily activate your account in the new app by following these easy steps below:
1. Access the new My Sun Life PH.
Download the Mobile App or visit the Client Portal using the links above and click “Log in”.
2. Activate your account.
If you are a user of the previous Sun Life PH client app, log in using your registered email or current username (if you have one) and password.
3. Confirm your mobile number.
Verify your mobile number via SMS OTP.
Bright tip: Make sure you’re using an active Philippine mobile number and accessible to receive the OTP. If you no longer have access to your old mobile number, contact Client Care at (+632) 8849-9888 or email us at sunlink@sunlife.com.
No, the mobile app and client portal are meant to provide you with the convenience of mobile and digital access. Your policy and/or account will not be affected if you do not use this service. However, we encourage you to use this service to conveniently access your policy or account information anytime, anywhere.
It’s possible that the username or password was mistyped. Please check and try again. If you are still unable to log in, you may try resetting your credentials by clicking "Forgot Username or Password?".
If you are still having trouble logging in, please contact our Client Care through the following channels:
If you’ve forgotten your account username, follow these steps to recover it:
Step 1: Go to the account recovery screen using one of these options:
- If you haven’t started logging in yet, click “Need Help?” on the main screen.
- If you’re on the username and password input screen, click “Forgot username or password?”
Step 2: Choose “I forgot my username”.
Step 3: Input your Policy / Plan / Account Number and date of birth, then tap on the “Continue” button.
Step 4: Enter the One-Time PIN sent to your registered mobile number, then tap on “Verify”.
Step 5: Once your username has been confirmed by the system, you will be redirected to the Login page.
Bright Tip: If you keep a record of your username, make sure to store it in a safe and secure location.
If you’ve forgotten your account's Password, follow these steps to recover it:
If you haven’t started logging in yet, click “Need Help?” on the main screen.
If you’re on the username and password input screen, click “Forgot username or password?”
Once you’ve set up your account, you can skip typing your username and password every time by enabling our alternative login options!
Biometrics: Use your fingerprint or Face ID to access the app in seconds.
Biometric Login is the fastest and most secure way to access your account. It allows you to log in instantly using your device's built-in feature, such as Face ID or Fingerprint recognition, instead of typing your username or PIN. It's safe, quick, and recommended.
It's faster: Log in with a single tap or glance–no more typing out your username, password or passcode.
It's more secure: Biometrics provide a higher level of security because your unique fingerprint or facial features cannot be guessed or easily stolen. It satisfies the highest standards for multi-factor authentication.
It's private: Your biometric data (fingerprint or facial scan) is never stored on our servers. It is securely kept and verified only on your device.
Setting up your Biometric Login is simple and takes just a few steps.
Bright Tip: If you choose “Skip for now”, you can still enable it later at any time. Just go to Settings, tap Security, then toggle on the “Use Biometrics to Login” option.
Don't worry, you will always be able to log in using your standard username and password or passcode. Biometrics are an added convenience for a more secure way to access your account.
Changes of Information
Watch this quick video to learn how to update your mobile number in the app and keep your contact details up-to-date.
See how easy it is for you to update your address in the app to make sure your records stay accurate.
Payments
Watch this short guide to learn how to pay your premiums safely and conveniently through the app.
We know that the transition might coincide with your premium due dates, but don’t worry. We are providing you with quick and easy payment options to avoid delays:
Credit Card – Pay over the counter at any of our Client Service Centers.
E-Wallet Apps – Pay your premiums instantly through our partner payment apps
BPI Online Banking – Settle your premiums conveniently through your BPI account.
Over-the-Counter Payments – Visit any of our Client Service Centers, partner banks or 3rd party payment partners.
Smart Money via SMS – Use the biller code of Sun Life of Canada (Philippines) Inc.’s for Traditional Policies and 02020 for VUL Policies.
With the new My Sun Life PH Client Portal and Mobile App, you can easily add a new mutual fund or top up your existing investments using any of the following options:
1. Online Payment via BPI Real-time Fund Transfer (available for Peso Funds only, except for World Income Fund)
2. Bank Deposit - Upload the validated deposit slip or proof of payment (screenshot of online bank transfer)
3. Prosperity Card - Use your Prosperity Card as a payment method for your peso mutual funds investment account by entering the card number and security codes.
For more details on payment channels, please click here.
For information on Sales load, please click here.
Changes to your beneficiary
Check out this video to see how you can review and update your beneficiaries' details anytime in the app.
Making Service Requests
Step 1: Log in to the My Sun Life PH mobile app or visit the My Sun Life client portal website.
Step 2: Click “Requests” on the Dashboard screen.
Step 3: Choose which Service Request you would like to submit:
Step 4: Once you selected a type of request, complete the digital form with the required details.
Step 5: For Hospital Income Benefit Claims, select your preferred payout method and upload supporting documents.
Step 6: Click "Submit" and do an OTP verification.
Step 7: Track your submissions through the “Track” tab of the Service Request page.
Bright Tip: Tap "Save for later" if you're missing any documents and save your progress as drafts. Saved drafts are automatically deleted after 10 days.
If you need further assistance, you may call us at (632) 8849-9888 or visit the nearest Client Service Center and we’ll be happy to assist you.
Watch this quick guide to learn how to file your hospital income benefit claims and track its status easily in the app.
Performance
Here are some troubleshooting tips you can try:
Here’s how we keep your information safe:
Yes, please delete the old one and download the new My Sun Life PH. This should avoid any resource conflicts with your device.
Note: If you previously submitted a service request through the old app, you can still track it in the new app.
Important Notice: The previous version of Sun Life PH mobile app will no longer be available by March 31, 2026.
We’re always here to help! If you have any questions, feel free to reach out to us through the following channels:
Connect with your Advisor for a more personalized assistance.
