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My Sun Life Client Account Registration Guide

Easily manage your Sun Life products through My Sun Life client portal and mobile app

bright payment channels for Sun Lifers bright payment channels for Sun Lifers

Easily manage your Sun Life products through My Sun Life client portal and mobile app

Whether you choose to access your account through the Sun Life client portal or mobile app, you first need to register your Sun Life account by following these easy steps:

  1. Enter your information on the registration page. Once done, click the “Register Now” button.
Client Account | Life Insurance Companies in the Philippines

2. A notification will be sent to the email address you provided with a link valid for 48 hours. To activate your account, click the link from the email.

Fill out the form using the same details you used for registration, then click “Verify” button.

Client Portal | Life Insurance Companies in the Philippines

3. You will be required to enter your 6 digit One-Time-PIN, which will be sent to the mobile number you provided to us during your application.

4. Once your account is verified, you will be redirected to the activation page.

Nominate your preferred password. If you want to receive updates from us, subscribe to Sun Life eNewsletter. Tick on “I agree to the Terms and Conditions” to enable the “Activate my Account” button.

 

5. A notification will be sent to your email address once your account has been successfully activated.

You can now manage and monitor all your Sun Life products online by logging into My Sun Life Client Portal or by downloading our mobile app!

You can now manage and monitor all your Sun Life products online by logging into the client portal or by downloading our mobile app!

Reminders:

  • The My Sun Life Client Portal and Sun Life PH Mobile App share the same access credentials (email and password)
  • While you can already log into the client portal, please wait at least 24 hours from initial registration to access the Sun Life PH mobile app
  • If you run into any issues or concerns, please contact Client Care through: (+632) 8849-9888 or leave a message on our contact form. 

Managing your Sun Life investments is made easy through My Sun Life Client Portal and Mobile App

Here are the different transactions you can do online:

Transaction

My Sun Life Client Portal

Sun Life PH Mobile App

Additional investments

    

Invest in new funds

    

Redeem investments

    

Make fund switches

    

Subscribe to or view e-SOA

    

To learn more about these transactions, please refer to this user guide.

To learn more about e-SOA, click here for more information.

If you have any questions or concerns, please contact Client Care through: (+632) 8849-8888 or leave a message on our contact form.

1.   What is an OTP?

One-Time Password (OTP) is a unique 6-digit password which acts as an added layer of security. It can help authenticate your identity when transacting through online applications and portals, minimizing the risk of potential fraud.

 

2.   Do I need an OTP in my SLAMCI transactions?

You will be required to enter an OTP for your transactions done in the My Sun Life Client Portal and Sun Life PH Mobile App.

 

3.   Do I need to activate OTP?

There is no need to activate OTP. Certain transactions through the My Sun Life Client Portal and Sun Life PH Mobile App will automatically require an OTP.

 

4.   What transactions require an OTP?

The following transactions through My Sun Life Client Portal and Sun Life PH Mobile App require an OTP.

  • Registration
  • Change Password
  • Redeem
  • Add*
  • Switch*
  • Update Contact Information**
  • Update Mailing Address**
  • File a Claim**
  • Change Pin**

*New OTP feature available last May 1.

**OTP feature available soon

 

5.   How do I use the OTP?

Your OTP will be sent to your registered mobile number via SMS. Simply encode this in the My Sun Life Client Portal and Sun Life PH Mobile App when prompted. The OTP will expire after five (5) minutes. In case you do not receive one, you may request for another.

 

6.   What happens if I enter an incorrect OTP?

You will be given five (5) tries to enter the OTP. After the 5th try, your OTP entry attempts will temporarily be disabled.

 

7.   How do I know what the registered mobile number is in your records?

The last 4 digits of your registered mobile number will be shown in the OTP validation screen. If the numbers don’t match your current number, please advise us immediately.

 

8.   How do I update my mobile number?

You may update your mobile number through the My Sun Life Client Portal, Sun Life PH Mobile App, or by getting in touch with Client Care.

 

My Sun Life Client Portal:

Go to Settings, then Personal information. Under Mobile, indicate your Philippine mobile number, then click Save Changes.

 

Sun Life PH Mobile App:

Go to Service Request, then Update contact information. Under Mobile Phone, indicate your Philippine mobile number, then click Update Now.

 

Client Care

You may contact us through sunlink@sunlife.com or through 8-849-9888.

 

9.   I am based abroad. Can I register my international mobile number?

A Philippine mobile number is required. Please be reminded that Add and Switch transactions may only be done while in the Philippines.

How to Login with Client Portal:

Step 1. Login through the My Sun Life Client Portal or Mobile App using your credentials (Username/Email Address and Password)

Step 2. A One-time Password (OTP) will be sent to your registered mobile number via SMS. 

(Note: If you are unable to receive your OTP via SMS, please wait for 120 seconds to request for another OTP to be sent to either SMS or Email).

Step 3. After you have received and entered the One-time PIN, you will be directed to your Dashboard.

How to Login with the My Sun Life PH Mobile App:

Step 1. Login through the My Sun Life Client Portal or Mobile App using your credentials (Email Address and Password, 6-digit Passcode, or  Touch ID/Face ID).

Step 2. A One-time Password (OTP) will be sent to your registered mobile number via SMS.

(Note: If you are unable to receive your OTP via SMS, please wait for 120 seconds to request for another OTP to be sent to either SMS or Email).

 

3. After you have received and entered the One-time PIN, you will be directed to your Dashboard.