Important notification on data privacy and cookie notice
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Important notification on data privacy and cookie notice
We use cookies to ensure you get the best experience on https://online.sunlife.com.ph/privacy. By continuing to browse our site, you are agreeing to our use of cookies.
ADVISORY: Payment through Paynamics is currently unavailable.
Please use our alternative payment methods: BPI Online Banking, Credit Card, Over the Counter
Dear Sun Life Clients,
We are reaching out to you once again to keep you updated on our responses to the rapidly evolving COVID-19 situation. We aim to help curb the disease by adhering to the mandates of the government, foremost of which is the Enhanced Community Quarantine in Luzon. At the same time, we remain committed to our obligations to you especially in these times.
Kindly take note of the following measures we are implementing:
Sun Life Client Service Centers |
Hours |
Cebu (Cebu Business Park, Escario); Tagum City; and Butuan |
9am to 4pm |
All other branches |
9am to 5pm |
Despite the challenges posed by the current situation, please rest assured that we are here to serve you as best as we can and provide you with other means to connect with us for your ease and convenience.
I would also like to encourage you to review your policies so that you might be aware of benefits you may be entitled to relating to COVID-19:
*Must be aligned with policy contract provisions
Finally, we are doing our best to ensure that you remain protected and stay on track with your financial journey during these times. Kindly take note of the special facilities we offer:
**In case there are issues on the soft copies submitted, additional verification may be conducted and where necessary, Claims Services also reserves its right to process the claim only upon receipt of the hard copies. Our approval of claims based on soft copies of documents does not constitute to a waiver of our rights to request for original documents for any future claims.
The situation remains fluid but we will strive to act in a timely manner so that we may offer you the most efficient service possible in these circumstances.
These may be uncertain times but our country has prevailed through many challenges before. I am confident that our nation’s indomitable spirit will pull us through once again. Let us all stay strong and keep believing that brighter days are in the horizon.
Thank you for your continued trust and support. We wish you and your family well.
Benedict Sison
CEO & Country Head
Sun Life Philippines
(updated as of March 17)