Important notification on data privacy and cookie notice: We use cookies to ensure you get the best experience. By continuing to browse our site, you are agreeing to our use of cookies. Visit our online privacy statement.
Important notification on data privacy and cookie notice: We use cookies to ensure you get the best experience. By continuing to browse our site, you are agreeing to our use of cookies. Visit our online privacy statement.
Your privacy is important to us. We want you to understand how we safeguard your personal information and what types of information we receive and collect when you visit our websites.
When you visit a Sun Life website, you are anonymous unless you choose to identify yourself. You are not required to provide personal information to use our websites, unless a feature requires it. For example, if you have a policy or contract with us and wish to access your account online, you will need to provide identifying information. In these cases, we have physical, electronic and procedural safeguards in place to help protect your online personal information from unauthorized use or improper access. These safeguards may include:
Passwords and personal identification numbers (PINs): Clients can access their account information online only after providing identifying information and a password or PIN. This information is unique to you, and is an important first step in protecting your information online.
128-bit encryption: Sun Life Financial uses a Secure Sockets Layer (SSL) protocol to protect personal information transmitted to us electronically. SSL transmitted information is encrypted, or scrambled, to prevent unauthorized reading of the electronic communication.
Although we have physical, electronic and procedural safeguards that we believe are adequate to protect personal information, any such systems may be subject to human and operational error. In particular, because the Internet is an open system, we cannot and do not guarantee that personal information entered by you online will not be misappropriated, intercepted, modified, deleted or used by others.
Sun Life, like many organizations, sometimes gathers data, such as your IP address, regarding how visitors explore our websites - information about the number of new and repeat visitors, where on the website a visitor explores, how long they visit, where they are geographically located and similar details. We may also track how many users visit advertisements promoting our products and services that appear on other company websites. All such information is collected in an unidentifiable form and is used to improve our websites' performance and functionality, create a better experience for our visitors, measure the response to web marketing campaigns and provide you with more relevant content based on your possible interests in Sun Life content, products and services.
Sun Life or its agents on our behalf collect this information through the use of cookies and electronic images known as web beacons.
A cookie is a small piece of information that a website sends to your computer where it is stored on your hard drive. The next time you visit our website, we may use the information stored on your cookie to make your visit easier. A cookie does not tell us your identity unless you have chosen to provide it to us. Cookies cannot access other information or files from your computer. There are 2 types of cookies - session cookies and permanent or persistent cookies.
A session cookie (sometimes called a "transient" cookie) is erased when you close your Internet browser and leave our website. In the United Kingdom, only session cookies are used.
A "permanent" cookie is a file that remains on your computer when you close your Internet browser. A permanent cookie can be read only by the website that created the cookie when you revisit that site. Permanent cookies are not used in all of our jurisdictions.
Cookies can identify a visitor only if the visitor has used a website's login feature. If you ask us to save your access ID to be used the next time you visit our website, we will use a permanent cookie to store your access ID in an encrypted format on your computer so that the next time you visit the website you will be recognized when you sign in. In this way, the website can recall your preferences and provide a more customized experience.
Permanent cookies have expiry dates and are automatically deleted from your computer after their expiry date. You can also clear your stored cookies via your browser preferences on your computer. However, unless you have settings that disallow cookies, the next time you visit our website, a new cookie will be added. You can set your website browser to notify you when you receive a cookie so that you can decide whether to accept or reject it. Since the procedure for altering preferences varies by browser you should check the "Help" menu of your browser to learn how to alter your cookie preferences. Please note, however, that rejecting cookies while visiting a Sun Life website may result in certain parts of the website not functioning correctly or as efficiently as if cookies were allowed.
The permanent cookies that may be placed on your computer by the Google Display Network relating to web marketing campaigns are used to increase the relevance of display ads you may see when you visit other websites that are serviced by the Google Display Network. To opt out of these cookies, select the opt out button on the Google Privacy Centre page.
Web beacons are a collective term used to refer to "pixel tags", "web beacons" or "clear GIF images" embedded in a web page and usually invisible to the user. Web beacons are used for many of the same purposes as cookies, allowing Sun Life or its agents on behalf of Sun Life to compile aggregate statistics about website usage patterns, such as how many times a link or an area on a website is clicked. All the information collected by any of these online tracking tools is non-personal and is not used in connection with any other information that could identify you personally unless you have entered your access ID and password or provided it to us through your permanent cookie.
We may share the site visit information obtained using cookies, web beacons and other similar technologies with Google Analytics or other agents to analyze online activity on our websites or in reaction to our online advertisements.
At this time, SLF U.S. does not alter its behaviour or change its services upon receiving Do Not Track requests, as described in California Assembly Bill 370.
To provide website visitors with more information that may be helpful to them, some of our websites contain links to other websites that are not affiliated with or maintained by Sun Life. We do not monitor the privacy practices of these third-party sites, and do not have authority over them. As a result, we do not assume any responsibility for the data collection policies and procedures of these sites.
Sun Life websites are not directed at children. Our member company websites do not knowingly collect information from children under the age of 18.
Please be aware that we may update and modify this online privacy statement at any time. Please review this section each time you access and/or use our websites.
Sun Life is committed to protecting the privacy of all personal information provided to us. Using this information properly is at the root of our success; it provides us with insight to deliver the right products and services to you at the right time and in the right way. We have a long history of protecting personal information.
Our privacy commitment applies to all of our wholly owned subsidiaries and branch operations worldwide.
Our privacy commitment is about more than complying with applicable country privacy laws; it is about doing the right thing for the millions of people whose lives we touch every day through the use of their personal information, however collected or received by us. The following principles reflect our commitment to safeguarding personal information in our care:
Sun Life Financial has physical, electronic and procedural safeguards to help protect personal information provided through online transactions and activities. Read more about the methods we use to help protect your information online.
On some of our websites, we may use online data collection tools to improve functionality, enhance security, evaluate the effectiveness of our websites and advertising campaigns, or provide visitors with a customized online experience. Read about our online privacy statement for more information about our use of cookies and web beacons.
We are an international provider of financial products and services, operating in many countries around the world. In some countries in which we do business, this privacy commitment is supplemented by more detailed privacy policies or codes specific to the requirements of those countries. When you access or link to a local Sun Life website, read the privacy statement found on the local website to determine any local policies or codes that apply to your information in that region.
Our Chief Privacy Officer for the enterprise is located at our corporate head office in Toronto, Canada, and we have privacy officers in each region where we do business. If you have any questions, concerns or complaints about protection of your personal information at Sun Life, contact a local privacy officer in your region:
Sun Life may update or modify this privacy commitment from time to time.
Sun Life recognizes and values your data privacy rights. We seek to uphold them in accordance with the law.
In this Statement…
Personal data refers to any information that identifies you as a person. As defined by the Philippine Data Privacy Act of 2012, this may be “sensitive personal information.”
Data privacy refers to the necessity to preserve and protect any personal data collected by an organization from being accessed by a third party.
Sun Life refers to the Sun Life group of companies in the Philippines, including:
This Privacy Policy Statement aims to explain the following:
Your data privacy rights are protected by the Philippine Data Privacy Act of 2012. This law states that you have the right to:
At Sun Life, we ask you for your personal data when you:
The personal data we collect from you may include the following:
We may also ask for personal data from other sources whom you have permitted to share your information with us. These sources may include your financial advisor, other insurers, reinsurers or distribution partners, the Medical Information Database, credit bureaus or aggregation agencies, government and other regulatory bodies, and other third parties.
There may be cases where third parties send us personal information even without us requesting. In such cases, we will determine if we can legally keep the information and use it for the declared purpose.
It must be noted that this Statement does not apply to third party websites which have links to our sites. The processing of your personal data in a third party site is subject to their own Data Privacy Policy. Sun Life will not be responsible for the information collected from such sources, neither will Sun Life be liable for any loss or damage caused by the use of or reliance on such third party.
We process your personal data based on your consent, legitimate business interest, and lawful processing. We use it only for:
We may use your information for other purposes necessary to provide insurance, investment, and other incidental services in line with your transactions.
When using your data, we may utilize manual and/or technology-enabled data processing systems to help us serve you, including underwriting, profiling, orphan policy handling, finance-related functions, letter preparation and printing, email and call validation, and other processes.
Meanwhile, partnerships and corporate entities that Sun Life works with are expected to:
Sun Life keeps your personal data in paper-based files and electronic records. While the processing of your personal data exposes you to financial, legal, regulatory, or reputational risks that may result from its unauthorized processing or disclosure, Sun Life is committed to protecting your privacy by:
Sun Life takes responsibility for all your personal data in our possession. This includes information transferred to third parties who perform services on our behalf, whom we require to strictly adhere to our privacy policies and practices.
We may disclose and share your personal data based on your consent, legitimate business interest, and lawful processing, to the following parties:
Your personal data will be retained by Sun Life throughout the duration of your plan, investment, or account and/or until the expiration of the retention limit set by Sun Life standards, industry standards, laws and regulations. This period will be counted from account closure and will be set until destruction, disposal or anonymization of records, unless withdrawn in writing or withheld due to changes in the information supplied by the Company.
Sun Life reserves the right to update or change sections of this Privacy Policy Statement any time and without prior notice. We will exert reasonable efforts to reach out to our clients in case there are significant changes, but we highly encourage you to review this Statement every now and then.
If you have questions about this Privacy Policy Statement, our data processing activities, or transactions made via this website, you may contact Sun Life’s Data Protection Officer at (632) 8849-9558 or send an email to privacyconcern@sunlife.com.
Address: Sun Life of Canada (Philippines), Inc.
2nd Floor, Sun Life Centre, 5th Avenue corner Rizal Drive
Bonifacio Global City, Taguig City 1634
Client Care Hotline: 8849-9888
Toll-free number via a PLDT line: 1-800-10-SUNLIFE (1-800-10-7865433)
Email address: sunlink@sunlife.com
Business hours: 8 AM to 7 PM, Mondays to Fridays
Sun Life offers products and services that can help you achieve lifetime financial security and live a healthier life. If you wish to receive marketing or promotional information, please feel free to send us an email or call us.
If you have questions about this Privacy Statement, our data processing activities or your dealings with this web site, you can contact the Data Privacy Officer by telephone at (632) 8849-9489 or send us an email at privacyconcern@sunlife.com. You may also email us at sunlink@sunlife.com, or call our Client Care, SUNLINK, at telephone no. 8849-9888. If you are calling from the province, you may call us using our toll-free at 1-800-10-SUNLIFE (1-800-10-7865433) from any PLDT line. Our business hours are from 8:00 AM to 7:00 PM, Mondays to Fridays.